The insurance industry is consistently ranked as one of the worst for customer experience. Unbelievably only 16% of customers surveyed in 2016 said they would buy more products from their current insurance provider. Yet insurance executives are fast realising that the leading carriers are the ones delivering customer experiences that inspire loyalty and attract new customers frustrated by their experiences with their current providers. That’s why we’re back for the 3rd year of Customer Experience Transformation: Insurance! This year we’re bigger and better than ever, with our most senior speaker faculty yet to give you the inside look at how insurers around Europe are tackling customer experience challenges head on.